We’re here to help
Crésipe Support
Tell us what happened, what phone you use, and what you expected to see. Never send a password, verification code, or password-reset link.
Use email for account, privacy, data, deletion, scan, or technical help. We may verify account ownership before completing a private request.
Instagram@cresipe_appFollow us for updates or send us a DM with general questions and feedback. For account or privacy requests, email support@cresipe.app. Never send a password, verification code, or password-reset link.
Common questions
I cannot sign in to my account.
Check that you are using the email connected to the account and try the password-reset flow if needed. The app will explain whether the password is wrong, email confirmation is still needed, or the connection failed.
My scan missed an item or found the wrong food.
Use the confirmation screen to remove incorrect ingredients and add anything missing. Clear, well-lit photos with visible labels usually work best. Nutrition and recognition results are estimates.
I did not receive a verification or reset email.
Check spam or junk, confirm the email address was typed correctly, wait a minute, and try resend once. Avoid requesting several codes quickly because only the newest code or link may remain valid.
Steps or sleep are not appearing.
Open Apple Health or Android Health Connect permissions and allow Crésipe to read the relevant data. Sleep appears only when your health provider has sleep records available. Crésipe does not write health data.
How do I delete my account?
In the app, open Profile → Privacy & Terms → Delete my account. If you cannot access the app, use the web deletion-request page. Deletion is permanent.
How do I request a copy of my data?
Email support@cresipe.app from the address connected to your Crésipe account to begin the request. We will verify ownership before providing account data. Do not send a password, email-confirmation code, or password-reset link.
Is Crésipe medical advice?
No. Crésipe provides general wellness information and estimates. For medical, allergy, eating-disorder, or individualized nutrition guidance, talk with a qualified professional. Contact local emergency services for urgent help.